Contact Us

(“Please be aware that this correspondence will be sent to a email account that is not protected by Tyler City ECU’s firewall, but is obtained through a third party. Do not disclose any personal information such as social security numbers nor dates of birth. Tyler City Credit Union will only need the name upon the account.”)

Request Credit Union Financial Info

You may at any time request a copy of the following from Tyler City Employees Credit Union:

• Annual Report (containing a current balance sheet, an income and expense statement, the name and date of expiration of the terms of each board member, a description of changes to management, bylaws, articles of incorporation, financial condition, membership size, and services offered since the last report)

• Summary of the most recent annual audit

• The most recent statement of financial condition

• The IRS Form 990

Debit Card Fraud Department

Please enter this important number into your cell phone 1(866) 842-5208. If they call you, you need to answer to verify transactions. Please have your correct address on file with the credit union.

⚠️ Protect Yourself from Fraudulent Links

Your security is important to us.

Scammers may use text messages, emails, social media messages, or other communications containing fraudulent links designed to steal your personal or financial information.

Do not click on links you do not recognize or were not expecting.

Please remember:

• Never click an unfamiliar or suspicious link.

• Never provide your account number, online banking credentials, PIN, debit card information, or verification codes in response to an unexpected message.

• Be cautious even if a message appears to come from a trusted company or financial institution.

• If you receive a message claiming to be from Tyler City Employees Credit Union and you are unsure whether it is legitimate, contact the Credit Union directly using a phone number you know and trust.

• If you accidentally click a suspicious link or provide information, contact us as soon as possible.

When in doubt, don’t click. Contact us first.

Protecting your information starts with staying alert. Tyler City Employees Credit Union is committed to helping our members recognize and avoid fraud.

Member Feedback

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If you have a dispute with Tyler City Employees Credit Union, you should contact the credit union.

If the dispute is not resolved to your satisfaction, you may contact the Texas Credit Union Department through one of the means indicated below:

Tyler City Employees Credit Union                                                           
3711 Frankston Hwy. Tyler, TX 75702                                                             
Phone (903) 592-8012                                                                                           
Fax (903) 593-8781

Credit Union Department
914 East Anderson Lane
Austin, Texas 787552-1699
Phone: (512) 837-9236
Email: compliants@cud.texas.gov
Website: www.cud.texas.gov                                                                                        

Wire Instructions

All incoming Wire Transfers to member accounts are received through Catalyst Corporate Federal Credit Union

             Catalyst Corporate FCU 6801 Parkwood Blvd. Plano, TX 75024

             Routing # 311990511

             Credit Unions Name

             Tyler City Employees Credit Union  3711 Frankston Hwy. Tyler, TX 75701

Account # 311989632

             Credit to: Members Name, Members account #